Terms of Service

These Terms of Service (the “Terms”) form a binding agreement between you and the law firm on whose behalf you act (“Firm” or “you”) and Cardboard Intelligence, Inc., a Delaware corporation (“Cardboard,” “we,” or “us”), governing your access to and use of Cardboard Legal, including all associated software, APIs, web properties, and desktop applications (collectively, the “Service”).

PLEASE READ THESE TERMS CAREFULLY. BY ACCESSING OR USING THE SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY. IF YOU DO NOT AGREE, DO NOT USE THE SERVICE.

Section 15 contains a binding arbitration clause and class action waiver. Please review carefully.

1. The Service

1.1 Description

Cardboard Legal is an AI-powered operations platform for solo and small law practices. It assists with matter management, time tracking, billing, collections, intake, client communications, document generation, and deadline monitoring (the “Service”).

1.2 Firm-Isolated Architecture

Each Firm operates on a dedicated virtual machine (the “Firm VM”). Client data, matter records, documents, and communications are stored within your Firm VM and are not shared with or accessible by other firms.

1.3 AI Output

The Service uses AI including large language models. Output generated by the Service (“AI Output”) — including document drafts, deadline detections, time entry suggestions, and collection recommendations — may be inaccurate or incomplete. AI Output is not legal advice. You are solely responsible for reviewing all AI Output before relying on it or taking action, and for ensuring compliance with your professional obligations.

1.4 No Attorney-Client Relationship

Cardboard is a software provider, not a law firm. The Service does not create an attorney-client relationship between Cardboard and your clients or you.

1.5 Third-Party Integrations

The Service may connect to Clio, Filevine, Google Workspace, Microsoft 365, and other third-party services (“Third-Party Services”). Use of Third-Party Services is governed by their own terms. Cardboard is not responsible for their availability or accuracy.

2. Eligibility and Accounts

2.1 Authorized Users

The Service may only be used by licensed attorneys and their authorized staff (paralegals, legal assistants, and administrators acting under attorney supervision). You represent that each user added to your account is authorized by the Firm.

2.2 Account Security

You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us immediately of any unauthorized access.

3. Professional Responsibility

3.1 Your Obligations

You are solely responsible for ensuring your use of the Service complies with all applicable rules of professional conduct, including those governing client confidentiality, supervision of non-lawyers, competence in the use of technology, and safekeeping of client property and funds.

3.2 Deadline Verification

The Service may detect and surface deadlines from email, calendar, and integrated systems. You remain solely responsible for verifying all deadlines and ensuring timely compliance. Do not rely on the Service as the sole source of truth for court dates, filing deadlines, or statute of limitations periods.

3.3 Time Entry and Billing Review

Time entry suggestions generated by the Service require your review and approval before submission to any billing system. You are responsible for the accuracy and propriety of all bills rendered to clients.

4. Licenses and Intellectual Property

4.1 License to You

Subject to these Terms, Cardboard grants your Firm a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal law practice operations.

4.2 Your Content

You retain all rights in your matter data, client files, and firm content. You grant Cardboard a limited license to process such content solely to operate and provide the Service to you. We do not use your matter content to train shared models.

4.3 Feedback

Any feedback you provide may be used by Cardboard without obligation to you.

5. Acceptable Use

You agree not to:

• Use the Service in violation of any applicable law, regulation, or professional conduct rule;
• Use the Service to store or process data belonging to a client without that client’s knowledge or in violation of your professional obligations;
• Reverse engineer, decompile, or attempt to extract source code or models from the Service;
• Interfere with the Service’s security or integrity;
• Use the Service to create a competing product or to train AI models;
• Share your account credentials with anyone outside your Firm.

6. Fees and Billing

6.1 Subscription Fees

Fees are per the plan you select (Solo, Small Firm, Growth) and are billed monthly in advance. All fees are in USD.

6.2 Pilot Pricing

Firms that join during the pilot period lock in their rate permanently. We will raise prices before the public launch; your rate will not change.

6.3 Auto-Renewal and Cancellation

Subscriptions auto-renew monthly. You may cancel at any time; cancellation takes effect at the end of the current billing period.

6.4 Refunds

The first 30 days are included as a trial. After the trial, fees are non-refundable except as required by law.

7. Privacy and Data

Our Privacy Policy at getcardboardai.com/legal/privacy describes how we handle data and is incorporated into these Terms.

8. Audit Trail and Recordkeeping

The Service maintains a tamper-evident audit log of all actions within your Firm VM. Audit logs are retained for seven (7) years. You may export audit logs at any time. Cardboard does not access your audit logs except at your request or as required by law.

9. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. CARDBOARD DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. CARDBOARD DOES NOT WARRANT THAT AI OUTPUT WILL BE ACCURATE, COMPLETE, OR FIT FOR ANY LEGAL PURPOSE.

WITHOUT LIMITING THE FOREGOING: THE SERVICE DOES NOT REPLACE YOUR PROFESSIONAL JUDGMENT. CARDBOARD IS NOT RESPONSIBLE FOR MISSED DEADLINES, MALPRACTICE CLAIMS, BAR COMPLAINTS, OR OTHER PROFESSIONAL CONSEQUENCES ARISING FROM YOUR USE OF OR RELIANCE ON THE SERVICE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CARDBOARD’S TOTAL LIABILITY TO YOU ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100). IN NO EVENT WILL CARDBOARD BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

11. Indemnification

You agree to indemnify and hold harmless Cardboard and its officers, directors, and employees from any claims arising out of your use of the Service, your violation of these Terms, your violation of any professional conduct rule, or any action taken at your direction.

12. Suspension and Termination

You may cancel your account at any time. We may suspend or terminate your account for violations of these Terms, non-payment, or if continued access poses a risk to others. Upon termination, you may export your data for 30 days before the Firm VM is decommissioned.

13. Changes

We may update these Terms. Material changes will be communicated at least 30 days in advance. Continued use after the effective date constitutes acceptance.

14. Governing Law

These Terms are governed by the laws of the State of Delaware without regard to conflict-of-laws principles.

15. Dispute Resolution; Arbitration

15.1 Informal Resolution

Before formal proceedings, contact us at support@getcardboardai.com and attempt to resolve the dispute for at least 60 days.

15.2 Binding Arbitration

Disputes not resolved informally will be resolved by binding individual arbitration under JAMS Streamlined Rules in Delaware (or by video at your option).

15.3 Class Action Waiver

ALL CLAIMS MUST BE BROUGHT IN AN INDIVIDUAL CAPACITY. NO CLASS ACTIONS.

15.4 Exceptions

Either party may seek injunctive relief in court for IP infringement or misuse.

16. General

These Terms, together with the Privacy Policy, constitute the entire agreement between the Firm and Cardboard regarding the Service. If any provision is unenforceable, the remaining provisions remain in effect. We may assign these Terms in connection with a merger or acquisition. Contact: support@getcardboardai.com — Cardboard Intelligence, Inc., 1111 6th Ave, Ste 550 PMB 703484, San Diego, CA 92101.

— End of Terms of Service —